Refund and Returns Policy

At Dreck Shop, we deal with digital goods and automated services. Because of the nature of these products, every order is processed instantly, and therefore all purchases follow strict refund conditions. By placing an order on our website, you fully agree to all terms stated below.

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GENERAL TERMS (MUST READ BEFORE PURCHASE)

1.1 All sales are final unless a verified issue occurs from our side.

1.2 Customers are strictly responsible for checking product details, requirements, and descriptions before placing an order.

1.3 Refunds are only applicable if:

• The product is not delivered
• The product is completely non-functional and cannot be fixed

1.4 No refund will be given if:

• You change your mind after purchase
• You ordered the wrong product
• You failed to read the description
• You misunderstood the product

 

PAYMENT POLICY & WRONG PAYMENT DISCLAIMER

2.1 All payments are processed through automated payment systems (API / Gateway based).

2.2 Refunds will always be sent to the same payment method used during purchase.

2.3 Wrong Payment Warning (Very Important):
If you send money to a wrong number, wrong account, or outside our official payment system, then:

• We are NOT responsible for that transaction
• We will NOT provide any refund or compensation
• It is completely the customer’s responsibility to verify payment details before sending money

2.4 If payment gets stuck or mismatched:

• Contact support with Order ID and proof
• If unresolved → Refund will be issued

 

PC GAMES POLICY

3.1 Includes: Steam, Epic Games, Rockstar, Xbox, Microsoft, FiveM, Region Change

3.2 Online Activation:

• No refund after successful activation
• Refund only if activation fails or game does not work

3.3 Direct Purchase:

• Once purchased → No refund

3.4 License Keys:

• Non-refundable after delivery
• Refund only if not delivered

 

OFFLINE ACTIVATION POLICY (STRICT RULES)

4.1 We provide account + activation setup

4.2 Validity:

• Support duration: 2 Months
• Playtime: Lifetime (if working properly)

4.3 Logout Rules:

• Must use “Change Account” option
• Direct logout is strictly prohibited

4.4 If user logs out manually:

• Service becomes invalid
• No refund will be provided
• We are not responsible

4.5 Support Policy:

• Issue fix (including logout): Only 1 time
• After that → No support / No replacement

 

SUBSCRIPTIONS POLICY (SHARED & PERSONAL)

5.1 Includes: Netflix, Prime Video, ChatGPT, VPNs, Disney+, etc.

5.2 All subscriptions are non-refundable after delivery

5.3 Customers must follow all rules mentioned in product descriptions

5.4 If rules are violated:

• No warranty
• No replacement
• No refund

5.5 Shared Accounts:

• Changing any account info → Access removed immediately
• No refund

5.6 Personal Accounts:

• Refund only if completely non-functional and cannot be fixed

 

GAME TOP-UP POLICY

6.1 Includes: Free Fire, PUBG, Valorant, Steam Points, etc.

6.2 All top-ups are 100% non-refundable

6.3 If wrong UID / username / info is provided:

• We are not responsible
• No refund will be given

6.4 System is fully automated → Instant processing

 

GIFT CARD POLICY

7.1 Includes: Steam Wallet, PSN, Xbox, iTunes, Discord Nitro

7.2 All gift cards are non-refundable once delivered or redeemed

7.3 Exceptions:

• Invalid code → Replacement or refund
• Delivery delay → Refund allowed

 

DISCORD PROMO / GIFT LINKS

8.1 No refund after purchase

8.2 Must be used after buying

8.3 Validity:

• Maximum 3 Hours only

 

FULL ACCESS ACCOUNT POLICY

9.1 Warranty duration: 12 Hours Only

9.2 Customer must immediately:

• Change email
• Change password

9.3 After changing info:

• No warranty remains

9.4 If not changed:

• Warranty applies for 12 hours

SMM SERVICES POLICY

10.1 Includes: Facebook, Instagram, TikTok

10.2 No refund after successful delivery

10.3 Customer must ensure:

• Profile is public
• Correct link is provided

10.4 No refund if:

• Profile is private
• Wrong link is provided

10.5 Exception:

• Service not delivered → Refund possible

 

PROXY BDIX BYPASS POLICY

11.1 Includes: Normal, VIP, FTP

11.2 No refund under normal conditions

11.3 No refund if:

• Low BDIX speed
• Unsupported ISP
• Purchased for testing

11.4 Restricted ISPs:

• Dot Internet
• AmberIT
• Link3

(No refund if purchased using these ISPs)

 

ORDER CANCELLATION POLICY

12.1 After payment → No cancellation

12.2 After processing → No refund

12.3 After delivery → No refund

12.4 Refund only if issue is from our side

 

DELIVERY POLICY

13.1 Once order is delivered → No refund

13.2 Exception:

• Product completely unusable and cannot be fixed

CUSTOMER RESPONSIBILITY

14.1 Customer must:

• Read product description
• Provide correct information
• Follow all rules

14.2 Failure to do so → No refund

 

AUTOMATION SYSTEM NOTICE

15.1 All services are:

• API-based
• Fully automated

15.2 Orders are processed instantly

15.3 User mistakes → No refund

 

FINAL TERMS

16.1 We reserve the right to deny refunds if rules are violated

16.2 Policy may be updated anytime without prior notice

 

CONTACT SUPPORT

Messenger: m.me/dreckshop1
WhatsApp: wa.me/8801332138358
Discord: discord.gg/vJ6cRsVPpy
Instagram: instagram.com/dreckshop.bd